Privacy Policy

Effective date: January 1, 2026 · Redcloud Technologies · support@tanvik.io

Tanvik ("we", "our", "us") is a WhatsApp CRM platform operated by Redcloud Technologies. This Privacy Policy explains how we collect, use, and protect information when you use the Tanvik platform at app.tanvik.io.

1. Information we collect

Account information — your name, email address, and business name when you sign up
WhatsApp contact data — phone numbers, names, and message history of your customers that you import or that message your business number
Usage data — which features you use, how often, and when (for improving the platform)
Payment information — wallet top-up amounts and transaction records (payment processing is handled by a third-party gateway; we do not store card details)
Message content — WhatsApp messages sent and received through your connected business number are stored to display in your inbox

2. How we use your information

To operate and deliver the Tanvik platform to you
To send you service communications (billing alerts, platform updates)
To improve features based on aggregate usage patterns
To comply with WhatsApp Business Platform policies
To detect and prevent fraud or misuse

3. WhatsApp and Meta

Tanvik connects to WhatsApp's Business API via RML Connect. By using Tanvik, you agree to comply with WhatsApp's Business Policy and Commerce Policy. Your customers' WhatsApp data is subject to Meta's privacy practices in addition to ours.

4. Data storage and security

Your data is stored securely using Supabase (PostgreSQL) with row-level security enabled. All data transfers use HTTPS encryption. Access to production data is restricted to authorised Tanvik team members only.

5. Data sharing

We do not sell your data or your customers' data to third parties. We share data only with:

RML Connect — to deliver WhatsApp messages on your behalf
Supabase — our database infrastructure provider
Payment gateway — to process wallet top-ups
Law enforcement — if legally required to do so

6. Your customers' data

You are the data controller for your customers' information stored in Tanvik. You are responsible for ensuring you have appropriate consent (opt-in) before messaging them via WhatsApp, as required by WhatsApp's Business Policy and applicable data protection laws.

7. Data retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data by contacting us at support@tanvik.io. Some data may be retained for legal or billing compliance purposes for up to 7 years.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data. To exercise these rights, email us at support@tanvik.io.

9. Changes to this policy

We may update this policy from time to time. We'll notify you of material changes via email or an in-app notice. Continued use of Tanvik after changes means you accept the updated policy.

10. Contact us

For any privacy questions: support@tanvik.io · Redcloud Technologies, Hyderabad, India.