Billing
Free messages and how messages are billed
Every workspace gets 1,000 free messages each month. They cover replies your team sends from the inbox and replies from your AI Agent. Everything else is paid from your wallet. This article shows what counts, what does not, and where to see how each message was paid for.
What is free and what is paid
A message uses one of your free messages only when both of these are true:
- It was sent from the inbox by your team, or it is a reply from your AI Agent.
- It is a utility template or a service reply (a free-form reply inside the 24-hour window).
| Free, up to 1,000 a month | Paid from your wallet |
|---|---|
| Messages your team sends from the inbox | Campaigns, Flow Studio, automations, Voice Agent and the API |
| Replies from your AI Agent | Marketing and authentication templates |
| Utility templates and service replies | Anything sent after the free messages run out |
A campaign that sends a utility template is still paid from your wallet, because a campaign is not an inbox or AI Agent message. The rate for each kind of message is on the Wallet tab under Your message rates. See Your wallet.
See how many are left
A small counter in the top bar, next to your wallet balance, shows your free messages left this month. A ring beside it empties as you use them. When they are used up it reads Free used and tells you the day they come back. Click it to open the Free messages tab.
- They reset on the 1st of every month.
- Unused messages do not carry over.
- When they run out, inbox and AI Agent messages are charged to your wallet like any other message.
- A message that fails to deliver gives its free message back.
The Free messages tab
Go to Settings → Billing & Wallet and open the Free messages tab. It has three parts.
01
Pick a month
The Month list starts on this month. Choose an earlier month to see how it went. The summary shows how many are left (or All used), how many you used out of the total, and the date they reset. For a past month it shows how many went unused.
02
Check what went to your wallet
Under the summary, Paid from your wallet says how many messages were charged this month and how much they cost. If some of them were inbox or AI Agent messages sent after the free ones ran out, it tells you how many.
03
Read the list of messages
Every message for the month is listed with its date, category, template, recipient, source, rate and the free messages left after it. Use From, To and Category to narrow the list, Previous and Next to page through it, and Export CSV to download it.
Phone numbers are partly hidden. The Recipient column shows enough digits to recognise a number, not the whole number. The export is the same. The CSV holds up to the latest 10,000 rows, so narrow the dates to export older ones.
Reading the list
| Column | What it tells you |
|---|---|
| Category | The kind of message (Utility, Service, Marketing or Authentication) and who sent it: Inbox, AI Agent, Campaign, Flow Studio, Automation, Voice Agent, API or Other. |
| Source | Free quota means a free message paid for it. Billed from wallet means it was never eligible. Wallet (free used up) means it was eligible but the free messages had run out. No charge means nothing was charged. |
| Rate | What the message cost. Free messages show ₹0.00. |
| Free left | How many free messages remained after that message. |
Some rows are not messages. Monthly free messages is the 1,000 added at the start of the month. Returned rows are free messages given back when a message was not delivered. Added by Tanvik or Removed by Tanvik is a change made by our team.
Common questions
Why was my campaign charged when I still had free messages?
Free messages are for the inbox and the AI Agent only. Campaigns, Flow Studio, automations, Voice Agent and the API are always paid from your wallet.
Why was a reply from my inbox charged?
Either the free messages for the month were used up, or the message was a marketing or authentication template. Open the Free messages tab and check its Source column.
Do I need to switch free messages on?
No. They are used first, automatically, before your wallet is charged.
Can I carry them into next month?
No. They reset on the 1st and unused ones expire.
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