💰 Billing
Wallet, recharge & billing
Tanvik uses a prepaid wallet for all WhatsApp message costs. You add credits, and they're deducted per message sent. Failed messages are always refunded automatically — you never pay for what doesn't deliver.
How the wallet works
Your wallet balance is separate from your Tanvik subscription. The subscription covers platform access; the wallet covers WhatsApp API message costs charged by Meta via RML.
| Message type | Cost per message |
|---|---|
| Marketing template | ₹0.95 |
| Utility template | ₹0.14 |
| Session message (within 24hr window) | ₹0.14 |
| Authentication / OTP | ₹0.14 |
| Failed message | ₹0.00 (auto-refunded) |
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Example: Sending a marketing broadcast to 1,000 opted-in contacts costs ₹950 (1,000 × ₹0.95). If 50 fail delivery, ₹47.50 is automatically refunded — your net cost is ₹902.50.
Recharge your wallet
01
Go to Wallet in the sidebar
Click Wallet in your left navigation. You'll see your current balance, recent transactions, and a Recharge button.
02
Click Recharge and enter an amount
Enter the amount in INR (minimum ₹500). Choose your payment method — UPI, net banking, or credit/debit card.
03
Complete payment
After payment is confirmed, your wallet balance updates within 1–2 minutes. You'll also receive a payment confirmation on your registered email.
View transactions
Every debit and credit is logged under Wallet → Transactions. Each entry shows:
- Date and time
- Type: Debit (message sent), Credit (recharge), or Refund (message failed)
- Amount in ₹
- Reference: which message or broadcast caused the debit
Low balance alerts
Tanvik sends you a WhatsApp and email alert when your balance drops below your configured threshold (default: ₹500). To change this threshold, go to Wallet → Settings → Low balance alert.
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Tip: Keep at least ₹1,000 in your wallet at all times if you're running regular broadcasts. A low balance in the middle of a broadcast pauses it — and resuming requires manual action.
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