Workspace
Notifications, sounds and unread counts
Tanvik tells you about waiting messages in four places: a count in the sidebar, a count in your browser tab, the bell at the top of every page, and, if you turn it on, alerts from your browser even when Tanvik is in another tab. This article shows what each one means and how to switch them on or off.
Where alerts show up
| Alert | What it tells you | Where to change it |
|---|---|---|
| Inbox count | How many chats are waiting for you. Shown on the sidebar Inbox item and on each Inbox tab. | Always on. It clears as you read the chats. |
| Browser tab count | The same total in the tab title, like (3) Overview · Tanvik, so you can see it from another tab. | Always on. |
| Message sound | A soft chime when a customer message arrives while Tanvik is open. | Settings → Workspace → Notifications. |
| Bell | A list of your latest alerts: new messages, new leads, handovers, finished campaigns and post approvals. | Click the bell in the top bar. |
| Browser notifications | Pop-ups from your browser for new customer messages and hot leads, even when Tanvik is in another tab. | Settings → Workspace → Notifications. |
| Daily summary | A WhatsApp message each morning about yesterday. | Settings → Workspace → Notifications (admins). |
How the unread counts work
The number counts chats, not individual messages. A chat with five new messages counts as one.
- WhatsApp and RCS: open chats that have at least one message you have not read.
- Social: Messenger and Instagram conversations where the newest message is from the customer and has not been read or answered yet.
- The sidebar Inbox badge and the browser tab count add the three together. The badge shows 99+ for large numbers.
- Each Inbox tab (WhatsApp, RCS, Social) shows its own count. See Reply, assign & organise conversations.
The counts update on every page, not only in the Inbox. If you read a chat in another tab, this tab updates a moment later. On a phone, the Inbox is the Chats item in the bottom bar.
The bell
Click the bell in the top bar to see your latest 20 alerts. A dot on the bell means something is unread, and it shows a number when you have more than one (9+ for ten or more).
- Click an alert to open it: a chat opens in the Inbox, a lead opens in Leads, a ticket reply opens in Support Tickets and a post waiting for approval opens in Social posts.
- Click Mark all read to clear them all.
- Click the round button on the right of one alert to mark just that alert as read, or as unread again.
Alerts you can see here include new messages, new leads, a chat handed over to your team, a chat handed back to the bot, a finished campaign, and posts that need approval or were approved.
Message sound
01
Open Notifications
In the sidebar, go to Settings → Workspace and open Notifications. The This browser group has the sound row.
02
Turn it on or off
The row says Message sound is on or Message sound is off. Click Turn off or Turn on. Click Play sample to hear it.
This setting belongs to your browser. Turning the sound off here does not change it for your teammates or for other browsers you use. The count in the tab title stays on either way. Browsers only allow sound after you have clicked or typed on the page once. If Play sample asks you to click the page first, do that and try again.
Browser notifications
With browser notifications on, you get a pop-up from your browser for new customer messages and hot leads, even when Tanvik is in another tab. After you have used Tanvik for a short while, a card may appear in the corner: Get notified about new messages. Click Turn on and then Allow in your browser's own prompt. If you click Not now, the card goes away and comes back later.
You can also switch it on or off yourself:
01
Open Notifications
Go to Settings → Workspace → Notifications. Under This browser, find the browser notifications row.
02
Turn on
If it says Off for this browser, click Turn on and allow notifications when your browser asks. It then says On for this browser.
03
Check it works
Click Send a test. You should see a notification that says Notifications are on. Use Turn off to stop them on this browser.
Using a shared computer? When you sign out, Tanvik removes this browser's notifications, so the next person does not see your customers' messages. Turn them on again after you sign back in if you want them.
Daily summary and lead alerts
- Daily summary on WhatsApp: workspace admins can switch this on or off under Settings → Workspace → Notifications. Every morning at 9 am you get new leads, conversations and AI Agent activity from the day before. It is on by default.
- Lead alerts for a teammate: admins can give each agent a WhatsApp number and switch on Message on WhatsApp, so that agent gets a message each time a lead is assigned to them. Find it under Settings → Workspace → Team, in the teammate's details. See Add agents to your team.
Common problems
I hear no sound
Check that Message sound is on in Settings → Workspace → Notifications. Click anywhere on the page once, since browsers block sound until you do. Also check that your computer is not muted.
It says notifications are blocked
You blocked them in your browser earlier. Click the lock icon next to the address bar, set Notifications to Allow, then reload the page.
It says my browser does not support notifications
Try Chrome, Edge, Firefox or Safari. On an iPhone or iPad, add Tanvik to your Home Screen first, open it from there, and then turn notifications on.
The count in the tab does not match the Inbox
The count is the total of your WhatsApp, RCS and Social tabs, and it updates a moment after you read a chat. Reload the page if it looks stuck.
My teammate gets alerts and I do not
Browser notifications and message sound are set for each browser and person. Turn them on in your own Settings → Workspace → Notifications.
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