Commerce

Appointments, loyalty points and the kitchen display

6 min readUpdated October 2026Pro · Custom

Three extra Commerce tools for different kinds of business. Appointments is a booking calendar for salons, clinics and other service businesses. Loyalty rewards repeat customers with points and tiers. Kitchen is a live order screen for restaurants and cafes. Each one can message your customers on WhatsApp as you work.

Before you begin

These tools are part of Commerce (Pro and Custom plans), so Commerce must be switched on for your workspace. Here is where to find each one:

Tool	Best for	Where to find it
Appointments	Salons, spas, clinics, dental and wellness, and other businesses that book time slots	Commerce → Overview, then the Appointments tab
Loyalty	Any business with repeat buyers: retail, food, beauty, services	Commerce → Overview, then the Loyalty tab
Kitchen	Restaurants, cafes, bakeries, cloud kitchens and caterers taking orders on WhatsApp	It has no sidebar item. Open app.tanvik.io/commerce-kitchen, or search for Kitchen in quick search (Ctrl+K or Cmd+K) when your workspace is set up as a food business

Kitchen is designed for food businesses and Appointments for service businesses. A tab only appears when that tool is switched on for your workspace. If you need one you can't see, or a screen says you don't have access, message our team and we will set it up.

The WhatsApp messages these tools send are normal chat messages. They only reach customers who have messaged you in the last 24 hours. For anyone else, send an approved template from Inbox. If a customer replies to one of these messages, the reply arrives in Inbox like any other chat.

Appointments

The Appointments tab shows one week at a time. The cards at the top count bookings Today, Pending today, This week and No-shows. Days with bookings have a dot under the date. Use the arrows to move between weeks and Today to jump back. Click a day to see its bookings in time order.

Click New booking

Click New booking at the end of the tab row (or in the empty day). The New appointment window opens with the date set to the day you have selected, at 10:00.

Enter the customer and service

Add the Customer name and Phone (required). Pick a Service: Haircut, Hair colour, Facial, Manicure, Pedicure, Waxing, Consultation, Follow-up or Other. Add the Staff / Stylist if you like.

Set the time

Choose the Date & time (required) and an optional End time. Add Notes for preferences or special requests.

Book it

Leave Send WhatsApp confirmation to customer ticked to send the service, staff and time on WhatsApp. Click Book appointment. Bookings you create here are saved as confirmed.

Enter phone numbers with the country code, for example 919876543210. If a number doesn't start with 91, Tanvik adds it.

Status	Buttons on the booking	What happens
pending	Confirm, Send reminder, No-show	Waiting for you to accept the booking.
confirmed	Mark done, Send reminder, No-show	The slot is booked.
completed	None	The appointment happened.
no_show	No-show	The customer didn't turn up. Counted in No-shows.
cancelled	None	The booking was cancelled.

Send reminder sends the customer a WhatsApp message with the service, date, time and staff name. Use it the day before, or a few hours ahead, to cut no-shows. The tab updates live, so everyone on your team sees new bookings and status changes straight away.

app.tanvik.io/commerce-dashboard#appointments

The Appointments tab with a day calendar

Loyalty points

The Loyalty tab shows Loyalty members (customers with a points balance), Points issued, Points redeemed with their rupee value, and customers Active this month. Below that you will see your Program rules, your tiers, the Top customers by points and the last 50 Recent transactions.

Set your program rules

Click Configure at the end of the tab row (or Edit next to Program rules). In Configure loyalty program, set Points earned per order, For every ₹ spent, ₹ value per point and Min points to redeem. Click Save config.

Award points to a customer

Click Award points. Enter the Customer phone and Points to award, and add a Reason such as "Order bonus". A phone number that isn't a contact yet is added as one.

Let them know

Leave Send WhatsApp notification to customer ticked to send the points earned, the new balance and their tier. Click Award points.

Until you change them, the rules are 1 pt per ₹100, each point is worth ₹0.5, and customers need at least 50 pts to redeem. Customers move between tiers automatically based on their balance:

Tier	Points balance	Perks shown
Bronze	0–499	5% bonus on every order
Silver	500–1,999	10% bonus + free delivery
Gold	2,000+	15% bonus + priority support + birthday gift

Tier names, ranges and perks are fixed for now and can't be edited. The perks are labels: you give them to customers yourself, so only offer perks you are ready to honour.

app.tanvik.io/commerce-dashboard#loyalty

Kitchen display

app.tanvik.io/commerce-kitchen

The Kitchen Display is a live screen for your kitchen staff. Open it on a tablet or a screen in the kitchen. New orders appear on their own without refreshing, and the oldest orders are shown first.

Lane	Button	What the button does
New orders	Accept	Moves the order to In progress and tells the customer on WhatsApp it is confirmed.
In progress	Mark Ready	Moves the order to Ready / Packing.
Ready / Packing	Mark Shipped	Marks the order shipped, removes it from the screen and tells the customer on WhatsApp.

Each ticket shows the order number, customer, items with quantities, the order type (Delivery, Takeaway or Dine-in) and how long ago the order came in. The timer changes colour when an order is waiting too long:

Lane	Warning	Late	Marked urgent
New orders	After 3 min	After 5 min	After 7 min
In progress	After 12 min	After 20 min	After 25 min

The Kitchen Display uses the same orders as Commerce → Orders. Moving an order in the kitchen also moves it on the order list, so your front desk and kitchen always see the same status. When no orders are active, the screen shows Kitchen clear.

Common questions

Question	Answer
A customer didn't get the confirmation or reminder	They haven't messaged you in the last 24 hours, so the chat message couldn't be delivered. Send them an approved template from Inbox.
Can I change the service list for appointments?	Not yet. Pick the closest service or Other, and add details in Notes.
Why isn't an order on the kitchen screen?	The kitchen only shows orders that are New, Confirmed or Packing. Orders still waiting on the customer, and shipped, delivered and cancelled orders, are not shown.
Why doesn't a customer show in Top customers?	Only customers with a points balance above zero are listed, and only the top 10. Award them points first.
I can't see Appointments, Loyalty or Kitchen	Message our team so we can check which tools are set up for your workspace.

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